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Interactive Rewards
Loyalty Leads The Transformation of Albertsons
Albertsons is one of the largest food and drug retailers in the United States. In today’s episode, "Let's Talk Loyalty" meets Matthew...
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Interactive Rewards
May 23, 20221 min read
What We've Learned About Loyalty
In today’s episode, Paula was joined by fellow podcaster Iain Pringle, to share what we've each learned in our combined five years of...
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Interactive Rewards
May 10, 20221 min read
Insights on Loyalty Innovation with Epsilon
In this short summary episode of "Let's Talk Loyalty", we looked back on an episode from early 2021 when we talked about loyalty...
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Interactive Rewards
Apr 21, 20221 min read
Digital Consumer Trends for 2022
Cheetah Digital's 2022 Digital Consumer Trends Index was recently released and reveals what consumers expect from the brands they do...
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Mar 29, 20221 min read
Loyalty Statistics and KPI's for Success
In this short summary show, we look back on an interview with Mala Raj discussing the key statistics that every loyalty marketer should...
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Interactive Rewards
Mar 1, 20221 min read
Loyalty Programmes as Media Owners
In this short summary episode, I am looking back on a fascinating episode I conducted with Jonathan Hopkins of Sonder Media, all about...
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Interactive Rewards
Feb 17, 20221 min read
Create Emotional Loyalty With Points For Good
Points for Good is a programme partner for brand loyalty programmes that allow customers to donate reward points toward a social...
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Interactive Rewards
Jan 17, 20221 min read
Subscription Programmes as a Must-Have Tool for Brand Success
In this episode, I talk with Robbie Kellman Baxter, the world's leading expert on subscription pricing and membership models. Robbie is a...
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Interactive Rewards
Dec 15, 20211 min read
Effortless and Emotional Loyalty Concepts from Etihad Guest
With over 7 million members, Etihad Guest is the loyalty program for Etihad Airways, the national airline of the UAE, based in Abu...
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Interactive Rewards
Nov 24, 20211 min read
New Zealand Loyalty Expert Shares Exciting Airline & Grocery Loyalty Insights
As a leading loyalty expert in New Zealand Phil Devlin has a fascinating career spanning Air New Zealand, Qantas, Countdown...
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Interactive Rewards
Sep 21, 20211 min read
Data Laws and Data and Privacy Health Checks for Loyalty Professionals
Three years after the introduction of tighter data regulations & GDPR in Europe, the world of data protection and privacy is only...
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Interactive Rewards
Aug 17, 20211 min read
119 Loyalty Ideas to Beat Covid - 19 (Short Summary)
Today's short show is a summary of a great conversation with Adam Posner who reached out in early 2020 to ask loyalty professionals...
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Interactive Rewards
Aug 5, 20211 min read
Loyalty Science Lab Insights
The Loyalty Science Lab is a unique and incredibly useful marketing research facility from Old Dominion University that researches the...
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Interactive Rewards
Jul 21, 20211 min read
Covid Drives Digital Transformation (Short Summary Show)
The need for retailers to adopt digital technology was unexpectedly accelerated in March 2020 as the world locked down to safeguard...
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Interactive Rewards
Jul 6, 20211 min read
Loyalty Research and Insights from South Africa
This short show summarises the insights I learned from Amanda Cromhout, founder of the Truth loyalty agency in South Africa. In March...
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Interactive Rewards
Jun 23, 20211 min read
Does Your Loyalty Programme Need a Reality Check?
Loyalty programmes inevitably require considerable investment to build, manage and optimise, and with so much money and time being...
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Interactive Rewards
Jun 8, 20211 min read
Using Loyalty Levers for a Higher Purpose
My favourite loyalty stories are programs or platforms that serve a higher purpose that benefit us as people as well as the companies we...
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Interactive Rewards
May 18, 20211 min read
Intense Competition Driving Loyalty Innovation by South Africa's Old Mutual
South Africa is famous for the innovative "shared value" business model that has created extraordinary loyalty within the insurance...
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Interactive Rewards
May 6, 20211 min read
The Science & Psychology of Human Engagement for Customer Loyalty
Dr Anil Pillai is a human engagement expert, with experience advising some of the world's top firms across Europe, India and the Middle...
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Interactive Rewards
Apr 19, 20211 min read
Innovative Technology Driving Loyalty - Whatsapp, Voice Marketing & Payment-led Loyalty
What are some innovative new ideas you could use to build consumer loyalty if you were brave enough to try them as one of the first? In...
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