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Interactive Rewards
Subscription Innovation Driving Restaurant Loyalty in South Africa
With so many loyalty professionals considering the potential for a paid loyalty proposition (also known as a subscription-based loyalty...
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Interactive Rewards
Mar 22, 20211 min read
Why Loyalty Programs Fail - Summary Episode
In this episode, I share the key lessons and learnings from a report entitled “Why Do Loyalty Programs FAIL?” This report was...
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Interactive Rewards
Mar 3, 20211 min read
Let's Talk a LITTLE Loyalty - Award-winning Loyalty Insights from the Middle East
Today's five minute episode of "Let's Talk Loyalty" showcases insights from Manav Fernandez, a leading loyalty practitioner here in the...
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Interactive Rewards
Feb 8, 20211 min read
Ikea Family Club with Aaron Mitchell - Global VP Loyalty
As one of the world's most iconic retail brands, Ikea boasts 156 million members of its Family Club worldwide - a programme that brings...
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Interactive Rewards
Jan 5, 20211 min read
Customer Based Corporate Valuation - Daniel McCarthy of Emory University
Today Let's Talk Loyalty looks at how loyalty as it's evolving academically as I interview Assistant Professor of Marketing at Emory...
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Interactive Rewards
Dec 21, 20201 min read
Paul Smitton talks Asia Miles, Innovative Ideas in Airline Loyalty and Preparing for Travel's Inevit
As CEO of Asia Miles, Paul Smitton is a loyalty industry veteran, and in today's episode of "Let's Talk Loyalty", he shares some exciting...
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Interactive Rewards
Oct 21, 20201 min read
Head for Points - Interview with the UK's leading website for frequent flyers
Rob Burgess is a leading travel loyalty expert in the UK, reporting on campaigns by airlines and hotels as well as loyalty-led credit...
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Interactive Rewards
Sep 21, 20201 min read
Driving Loyalty in Shell worldwide-Pavel Los shares insights on his award-winning loyalty programmes
Pavel Los is the Global Loyalty Manager for Shell, the world-renowned oil company running loyalty programmes in 21 countries. Shell...
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Interactive Rewards
Sep 3, 20201 min read
Shirley King - Loyalty Program Manager, IHG Rewards Club & Kimpton Inner Circle
Shirley King has been designing, developing and building loyalty programmes for a luxury boutique hotel brand within IHG Group, including...
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Interactive Rewards
Aug 21, 20201 min read
Dell's Global Loyalty Lead - Exploring Gamification
Dell is one of the world's best known computer companies, positioning itself as "powering the next technological revolution". With...
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Interactive Rewards
Aug 7, 20201 min read
Loyalty Marketing in B2B & Concepts Post-Covid - Dr David Cox
Dr David Cox is a loyalty expert and one of the few industry leaders who also boasts a PhD in loyalty marketing! In this episode of...
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Interactive Rewards
Jul 17, 20201 min read
Loyalty Leadership using NPS and Customer Lifetime Value
As the founder of Bain & Company's Customer practice, Rob Markey is the one of the world's leading authorities on customer loyalty,...
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Interactive Rewards
Jun 22, 20201 min read
Sky VIP UK with Head of Customer Loyalty
Some years ago, the company recognised some key underlying challenges to retaining happy customers as they began to challenge how the...
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Interactive Rewards
May 4, 20201 min read
Corona Virus Challenges – Solutions for Convenience Retailers
With much of the world locked down for the forseeable future, the conversations around loyalty are changing. Safeguarding our customers,...
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Interactive Rewards
Apr 17, 20201 min read
Rewarding Loyalty with Luxury Experiences.
The Chalhoub Group is the largest retailer for luxury across the Middle East since 1955 with over 12,000 employees and a portfolio of...
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Interactive Rewards
Mar 27, 20201 min read
7 Lessons from 7 Loyalty Experts
After seven incredible interviews, this episode looks back at the seven key lessons I’ve learned from my expert guests on the show....
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Interactive Rewards
Mar 16, 20201 min read
Leveraging customer passions for your loyalty programme.
Film, music and games are all assets that loyalty programme owners can leverage to drive emotional engagement with members. Listen to...
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Interactive Rewards
Mar 3, 20201 min read
Driving Loyalty Using CX or “Customer Experience” Mindset
CX – or “customer experience” has exploded in recent years as a powerful business tool that truly drives customer loyalty and advocacy –...
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Interactive Rewards
Feb 18, 20201 min read
Award-winning Insights from India – Sanjeev Nichani, Raymond Rewards
As a loyalty marketing professional, Sanjeev Nichani has worked with some of India’s top loyalty programmes, including Loylty Rewardz – a...
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